Privacy & Cookie Policy

Papado.fr is committed to protecting your privacy. Contact us if you have any questions or concerns about the use of your personal data and we will be happy to help you.

By using this site and / or our services, you agree to the processing of your personal data as described in this privacy policy.

Definitions

Personal data – any information relating to an identified or identifiable natural person.

Processing – any operation or set of operations which is performed on personal data or on sets of personal data.

Data subject – a natural person whose personal data is being processed.

Child – a natural person under 16 years of age.

We / us (capitalised or not) – Papado.fr.

Data protection principles

We are committed to respecting the following data protection principles:

  • Processing is lawful, fair and transparent. Our processing activities are based on legitimate grounds. We always consider your rights before processing personal data. We will provide you with information about the processing upon request.
  • Processing is limited to its purpose. Our processing activities correspond to the purpose for which the personal data was collected.
  • Processing is carried out with a minimum of data. We only collect and process the minimum amount of personal data required for any given purpose. Processing is limited in time. We do not keep your personal data longer than necessary.
  • We do our best to ensure that the data is accurate.
  • We do our best to ensure the integrity and confidentiality of the data.

Rights of the data subject

The data subject may exercise the following rights:

Right to information – which means that you must know whether your personal data is being processed; what data is collected, where it comes from, why and by whom it is processed.

Right of access – which means that you have the right to access the data collected about you. This includes your right to request and obtain a copy of your personal data that has been collected.

Right to rectification – you have the right to request the rectification or erasure of your personal data that is inaccurate or incomplete.

Right to erasure – in certain circumstances, you can request that your personal data be erased from our records.

Right to restrict processing – under certain conditions, you have the right to restrict the processing of your personal data.

Right to object to processing – in certain cases, you have the right to object to the processing of your personal data, for example in the case of direct marketing.

Right to object to automated processing – you have the right to object to automated processing, including profiling, and not to be subject to a decision based solely on automated processing. You may exercise this right whenever there is a profiling outcome that produces legal effects concerning you or significantly affects you.

Right to data portability – you have the right to obtain your personal data in a machine-readable format or, where technically feasible, as a direct transfer from one processor to another.

Right to lodge a complaint – if we refuse your request under your right of access, we will provide you with a reason why this is not possible. If you are not satisfied with the way your request has been handled, please contact us.

Right to the assistance of a supervisory authority (CNIL) – which means that you have the right to seek assistance from a supervisory authority and other legal remedies such as claiming damages.

Right to withdraw your consent – you have the right to withdraw any consent you have given for the processing of your personal data.

Data we collect

Information you have provided to us

This may include your email address, name, billing address, home address, etc., mainly information necessary for us to deliver a product / service to you or to improve your customer experience with us. We record the information you provide to us so that you can, for example, comment or carry out other activities on our website. This information includes, for example, your name and email address.

Information collected automatically about you

This includes information that is automatically stored by cookies and other session tools. For example, your IP address, your email, your user ID, etc. This information is used to improve your customer experience. When you use our services or browse the content of our website, your activities may be logged.

Information from our partners

If we need to collect information from our trusted partners, we will do so with confirmation that they have legal grounds to share this information with us. This may be information that you have provided directly to them or that they have collected about you on other legal grounds.

Publicly available information

If necessary, we may collect information about you that is publicly available.

How we use your personal data

We use your personal data in order to:

  • provide you with our best possible service, but also simply to communicate and interact with you, and sometimes to inform you of changes made to our services
  • improve your customer experience
  • fulfil a legal or contractual obligation

We use your personal data on legitimate grounds and / or with your consent.

Because of the conclusion of a contract or the performance of contractual obligations, we process your personal data for the following purposes:

  • to identify you
  • to provide you with a service or send / offer you a product
  • to communicate, whether for sales or billing

Based on legitimate interest, we process your personal data for the following purposes:

  • to manage and analyse our customer base (purchasing behaviour and history) in order to improve the quality, variety and availability of our services
  • to carry out customer satisfaction surveys

As long as you have not informed us otherwise, we will continue to use your data for these purposes. With your consent, we process your personal data for the following purposes:

  • to send you newsletters and promotional offers from us only
  • for other purposes for which we have requested your consent, such as processing your requests for briefs, contact, applications, training, etc.

We process your personal data in order to comply with obligations arising from the law and / or to use your personal data for options provided by law. We reserve the right to anonymise the personal data collected and to use such data. We will not use data outside the scope of this policy unless it is anonymised. We keep your billing information and other information collected about you for as long as necessary for accounting purposes or for other obligations arising from the law.

We may process your personal data for other purposes not mentioned here, but which are compatible with the original purpose for which the data was collected. To do so, we will ensure that:

  • the link between the purposes, context and nature of the personal data is appropriate for further processing
  • further processing would not harm your interests
  • appropriate safeguards would be in place for such processing.

We will inform you of any further processing and of its purposes.

Who else can access your personal data

We do not share your personal data with foreign entities. In some cases, personal data about you is provided to our trusted partners in order to enable us to provide you with the best possible service or improve your customer experience. We may have to share your data with our freelancers, our financial partners, our third-party partners.

We take care to work only with processing partners who are able to ensure an adequate level of protection of your personal data. We only disclose your personal data to third parties when we are legally obliged to do so. We may also disclose your personal data to third parties if you have consented to it or if there are other legal grounds.

How we secure your data

We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymisation and pseudonymisation where appropriate. We monitor our systems for possible vulnerabilities and attacks. Our computer systems are protected (firewall, antivirus) and updated regularly (security updates, system, software, etc.). Regular maintenance operations are in place to anticipate potential issues.

Even though we do our best, we cannot guarantee the security of information. However, we are committed to informing the competent authorities in the event of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist the authorities in the event of a breach.

If you have an account with us, for any service whatsoever (email, online account, cloud access, etc.), you must keep your username and password secret and you and we are jointly responsible in the event of a problem.

Children

We do not intend to knowingly collect information from children.

We use cookies for the following purposes

We use cookies and / or similar technologies to analyse customer behaviour, administer the website, track user movements and collect information about users. This is done in order to personalise and improve your experience with us.

The user is informed that, during their visits to the site, a cookie may be automatically installed on their browser software.

A cookie is a small text file stored on your computer. Cookies store information used to help websites function. Only we can access the cookies created by our website. You can control your cookies at browser level. Choosing to disable cookies may prevent you from using certain features.

We may use the cookie system in the following cases:

  • Necessary cookies – these cookies are necessary for you to use certain important features on our website, such as logging in (where applicable). These cookies do not collect any personal information.
  • Functionality cookies – these cookies provide features that make the use of our service more convenient and, where applicable, offer more personalised features. For example, they may remember your name and email address in comment forms so that you do not have to re-enter this information the next time you comment.
  • Analytics cookies – these cookies are used to track the use and performance of our website and our services.
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and your interests. In addition, they are used to limit the number of times you see an advertisement. They are generally placed on the website by advertising networks with the permission of the site operator. These cookies “remember” that you have visited a website and this information is shared with other organisations, such as advertisers. Often, targeting or advertising cookies will be linked to site functionality provided by another company.

You can delete cookies stored on your computer via your browser settings. You can also control some third-party cookies using a privacy-enhancement platform. For more information about cookies, visit the cnil.fr website.

The cookies we issue allow us to

  • establish statistics and visitor numbers and usage of the various elements making up our Site (sections and content visited, paths), enabling us
  • to improve the interest and ergonomics of our Services;
  • to adapt the presentation of our Site to your terminal’s display preferences (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and software for viewing or reading that your terminal contains;
  • to remember information relating to a form that you have filled in on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, contents of an order basket, etc.);
  • to allow you to access reserved and personal areas of our Site, such as your account, using identifiers or data that you may have previously entrusted to us;
  • to implement security measures, for example when you are asked to log in again to content or a service after a certain period of time.

Cookies issued on the site by third parties

Due to third-party applications integrated into our Site, some cookies may be issued by entities other than our Site. In this case, the issue and use of these cookies are subject to the privacy policies of these third parties.

Advertising cookies record information about users’ browsing habits and may deduce their interests or their journey on the website. They then allow companies to personalise the advertisements that the user will see according to the actions carried out on the visited site but also on other sites using the same advertising network.

Social media sharing buttons (“Like” on Facebook, etc.) can track you in the same way and show you targeted advertising.

We use Google Analytics to measure traffic on our website. Google has its own privacy policy, which you can consult. If you would like to opt out of being tracked by Google Analytics, please consult the Google Analytics opt-out page.

Your choices regarding cookie management

You have several options for managing cookies. Any settings you may choose may affect your browsing on the Internet and your conditions of access to certain services requiring the use of cookies.

You may at any time choose to express and modify your cookie preferences using the methods described below.

Deleting your cookies

You can delete all your cookies or only those you wish. Deleting cookies does not prevent browsing nor their reinstallation while browsing. It allows you to control, at a given moment, the cookie library of your browser. Technical cookies, which are necessary for browsing, will be reinstalled if you visit our Site.

Private browsing

The “Private browsing” mode, offered today by all browsers, mainly allows you to browse without keeping a history of visited pages or downloads. With regard to cookies, all those that were stored during your browsing will be deleted when you close your browser. It is therefore not a way to refuse cookies, but their lifetime is then limited to the duration of your browsing.

The user has all the aforementioned rights regarding the personal data communicated via cookies, under the conditions indicated above. Users of the website “www.papado.fr” are required to comply with the provisions of French Act No. 78-17 of 6 January 1978 as amended, relating to information technology, files and civil liberties, the breach of which is punishable by criminal sanctions. In particular, they must refrain from any collection or misuse of personal information and, in general, from any act likely to infringe the privacy or reputation of individuals.

For more information on this subject: CNIL (http://www.cnil.fr/)

Privacy statement – Download / Deletion

If you have an account on this site and have stored information, your rights allow you to:

  • Download your data
  • Submit a request to delete your user account and your data

If you do not have an account, please go directly to the contact page for any request: Contact page.

Changes to the privacy policy

We may make changes to this privacy policy.

The last modification was made on 01 December 2025.