Frequently asked questions Papado

Yes, the Papado website is reliable. To purchase a toilet seat, a lid or any other product from the brand, it is essential to order directly via the official website papado.fr

To purchase Papado brand products, you must order exclusively through the official website papado.fr.

Papado usually ships orders within 24 hours after they are confirmed. Deliveries, handled via Colissimo, generally take around 48 hours, meaning orders are typically received within 2 to 4 days after purchase.

At this time, Papado does not offer free delivery.

We offer 2 models to fit as many toilets as possible. Here are the measurements to check before ordering your Papado so you can choose between the CLASSIC or LARGE model:

Classic toilet     Large toilet

Here is an instructional video to help you apply your sticker correctly and easily:

Here is an instructional video to help you adjust your Papado toilet seat as accurately as possible:

Our products are made in France, specifically in Normandy, in the town of Falaise. They are designed using non-toxic, food-grade polypropylene and are 100% recyclable.

We generally ship your parcels within 24 hours. Colissimo delivery is estimated at 48 hours. Your package will therefore be delivered within an average of 2 to 4 days. An email containing a tracking number will be sent to you so you can follow the progress of your delivery.

Several options:

• Sit down to pee (much more hygienic and better for the prostate...)
• Aim properly (the opening of our seat is wider than average)
• Clean up afterwards, for those who aren’t exactly sharpshooters.

That said, we know that in France, many men urinate standing up. This is why we widened the seat opening compared to a standard toilet seat, making aiming easier for them.

Yes, the papado.fr website is secure, using the Payplug solution developed in France. All your data is encrypted and the 3D Secure feature is enabled.

No worries, you can pay for your order by credit card with complete peace of mind.

Write to us at servicecommercial@papado.fr so we can find a solution together as quickly as possible.

Please note: if your parcel arrives damaged, we recommend refusing the delivery.

Yes! But it's almost impossible, since there's a 98% chance that the Papado seat will fit your toilet perfectly (as long as you follow the recommended measurements).

If you notice a slight wobble or if your seat unclips, refer to the question “My seat unclips by itself or wobbles slightly, what should I do?”.

If the issue persists, you may return your order, provided that your withdrawal request is made within 14 days from the day the parcel was delivered to you.

Return shipping costs are at your expense, and the shipment is made at your own risk. Returns are only possible if the products have not been used, especially the toilet brush.

Clean the surfaces of your toilet seat and lid with a damp sponge or cloth, and use only mild soap or gentle, natural household cleaning products. Do not use abrasive cleaners, such as scouring pads, scrubbing sponges, or powdered products, as they may scratch your accessories.